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THE STORE

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marye's picture
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Locations

Oakland, CA
United States
Joined: May 26 2007

Folks, the Store is about to open. That's the good news.

Here's the bad news. In order to use it, you will temporarily need to create another ID.

When you do, please be sure to use the same email address for your User (the one you're using here) and Store accounts. That's because we'll be merging the two universes later, and when we do we want to avoid those pesky identity crises.

If you don't need to shop right now, you might want to just chill and await developments for a few days. But if you do, that's the process.

Note also that the Store's inventory is a bit sparse at present, but will soon be a good deal less so.

Thanks for bearing with us during the transition and grand opening glitches.

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marye's picture
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Oakland, CA
United States
Joined: May 26 2007
Change of hours in customer service dept:

Our regular business hours are 10 am to 10 pm ET Mon-Fri and 10 am to 6 pm ET on Saturdays. We are closed on Sundays and U.S. holidays.

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United States
Joined: May 8 2010
Visible Lyric Option - Subtitle - Closed Captioned Blues

Hello Deadheaders, I am a newbee and just got the GD - Crimson White & Indigo - Philly Show - July 7, 1989. I was brokenheart on no Visible Lyric Option or Subtile or Closed Captioned for the DVD.

I have almost all the DVD that had CC or VLO except for the GD - View from the Vault Xx that played in Pittsburg, Pa.

I digged Closed Captioned "companies" to request a CC or VLO for the Philly Show and they asked me how many minutes and ended the estimated cost of 2000.00 bucks. I freaked somehow and forgive the GD Productions and whoever produced the DVD.

Please like Jimmy ROW or Sella BLUES or Big BOSS Man or Box OF Rain when produced other DVD or next DVD, please like Little RED Rooster included VLO or Subtitles OR CC.

Gotta a feeing about the Chicago Show Blues in the Future....

I am a deaf deadhead or Hearing Impaired Deadhead, Rock on like Queen Jane Approxily and just starting to like Stuck inside of mobile with the memphis BLUES again, I didn't pick that one up until the new DVD, I hooked on the music....

Remember, Brokedown Place....

Take it easy,

asrblues!

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Locations

UT
United States
Joined: Oct 2 2008
New Store a Disappointment

As a frequent consumer of Dead CDs, I ordered the latest Road Trips on Feb 25. My credit card was dutifully debited on that day. I received no ship confirmation. I cannot check the order's status online. I have no tracking number.

I was told that the CD shipped out on Mar 1. Today is Mar 12. I know it's ground transportation, but does that mean "horse". The customer service person, for whom English is probably a second language told me "not to worry" and wait a few more days.

This service is far below what I have come to expect over the years. Is this a sign of what is to come?

The saddest part is that my professional background is in Supply Chain management, so I know all about manufacturing, packing and shipping products....

marye's picture
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Locations

Oakland, CA
United States
Joined: May 26 2007
cool

if you run into difficulties holler.

1in10000's picture
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5351 Anthony Ave.
Garden Grove, CA 92845
United States
33° 46' 35.3964" N, 118° 2' 21.7392" W
Joined: Jan 6 2009
All is OK. See "Log-In" if

All is OK. See "Log-In" if you care...

1in10000's picture
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5351 Anthony Ave.
Garden Grove, CA 92845
United States
33° 46' 35.3964" N, 118° 2' 21.7392" W
Joined: Jan 6 2009
I just posted something

I just posted something under "Log-In" that maybe should be here. I have ordered online before but am now having trouble. Do I need to "re-create" my store account because I had to reset my password?

marye's picture
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Oakland, CA
United States
Joined: May 26 2007
another

re #1, good point and I'll pass it along.

re #2, yes.

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North Palm Beach, FL
United States
26° 49' 9.12" N, 80° 3' 24.0084" W
Joined: Apr 3 2009
the store

A couple of comments.
1. There are no links to go directly to your shopping cart.
2. Do I still need to create a new account just for the store? It seems that way because when I go to the check out sign in screen it will not take my dead.net user name and password.

marye's picture
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Locations

Oakland, CA
United States
Joined: May 26 2007
they are, for the moment, not available

I think they'll be back, but I have no solid info at the moment.

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Location

288 Robbie Road
Lexington, SC 29073
United States
Joined: Jun 5 2007
Dead Download Series

I just went to go to the store to finish buying the last two Download Series I need... and I can't find them.

Are they no longer available? When the "NEW" site design came up like 2 years ago, they were removed. They were put back.

Where are they now???

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